・This site is for overseas customers of BUBBLES. For orders from within Japan and for delivery to within Japan, please use this site .
・This BUBBLES online store is operated in partnership with Global-e, which manages transactions (payments, orders, shipping, etc.).
・We do not accept cancellations or changes after an order has been confirmed.
・Orders can only be placed through our order form.
・Please note that we do not accept orders via email, telephone or fax.
・We are unable to order stock from the store.
・Minors cannot use this service without the consent of their parent or guardian. Consent will be deemed to have been obtained at the time your order is confirmed.
・If there is a high volume of orders or access to the site, products that have been ordered may be out of stock due to system issues. Thank you for your understanding.
・Please note that in the unlikely event that the product is out of stock, your order will be cancelled.
・The product will only be reserved once your order is complete. Please note that adding an item to your cart does not mean the item is reserved.
・Please note that we do not provide gift wrapping or gift services for shoppers.
About Global-e
· Global-e is a trusted global e-commerce vendor whose solutions enable hinoya.shop to provide the best user experience to its international customers. Global-e will be the company you contract with for international purchases of hinoya.shop products and will process and process your payments. An approved international shipping company (FedEx | DHL) will deliver your package.
·For more information about Global-e's Terms of Use, please click here . Global-e may also collect personal information about you or your transactions. Please go here to read our Privacy Policy.
Duties and Taxes
・ How duties, taxes and other customs fees are handled depends on the shipping country. Please check the checkout page for information regarding duties, taxes and other customs fees before placing your order.
Regarding delivery
・BUBBLES online store ships to most countries. However, unfortunately, there are some countries to which we cannot ship for some reason.
・We currently ship worldwide using DHL Express and FedEx.
about shipping cost
・International shipping fees vary depending on the total amount of the items purchased at one time and the destination country. Shipping fees are automatically calculated at checkout. In addition, international shipping is free if you purchase more than a certain amount at one time. The certain amount varies depending on the country. Please check the shipping fee on the checkout page.
Cancellations, returns and exchanges
・Our store does not accept cancellations or refunds due to customer convenience, or product returns except for cases of initial defects. (※Sale items cannot be returned or exchanged. Thank you for your understanding.)
・If there is any defect, please check the following items and contact us via the inquiry form within 7 days of receiving the product. We will respond as soon as possible after receiving your contact.
1. We will only accept returns of unused products with the outer box and tags attached within 7 days of the product arrival date. *Exchanges are limited to size and color only. *If you place an order by mistake, it will not be eligible for exchange.
2. If the item is in stock, we will exchange it for the same item. If there is no replacement stock, we will provide a refund.
3. After we have confirmed the details of the defect, we will provide you with further instructions, so please return the item following the instructions.
*We cannot accept returns or exchanges without prior notice.
・Please note that we cannot accept returns in the following cases due to customer reasons.
1. The image is different from the product images or images of the model wearing the product. (*We try to make the product images as close to the actual product as possible, but there may be slight differences in color between the image and the actual product depending on the lighting conditions during the photo shoot and the monitor you are viewing it on.)
2. Size Difference
3. Minor wrinkles or fraying that does not affect wearability
4. If the customer has selected the wrong product or made a duplicate order by mistake
5. If the packaging bag is damaged
・If you return an item, we will not refund the full amount paid. We will refund the amount paid minus shipping costs, taxes, duties and other charges. Refunds will be made to the original purchaser's credit card or other payment method used to make the purchase.
About inquiries
・For any inquiries, please contact us using the inquiry form or email us at the address listed below.
Email: contact@bubblestokyo.com
Business hours: Monday to Friday 12:00 to 17:00 (excluding Saturdays, Sundays, and holidays)
